Spektrum Warranty Service
AL'S HOBBIES APPROVED SPEKTRUM™ WARRANTY SERVICE AGENT
Al's Hobbies are now recognized for our in-house expertise as an approved Spektrum™ UK service agent.
With in-house service repair equipment and expertise suited to provide warranty service on spektrum™ handsets and other spektrum™ equipment. Note-ably within our team we have a prior UK Spektrum™ service engineer to ensure the same standard of repair you expected to see from Spektrum™ is fulfilled.
Warranty Repairs and Returns
All Spektrum™ items are covered by a 1 year limited warranty. If you have a faulty Spektrum™ item within warranty period, please send the item in to us with a covering note, return address and contact details along with a valid copy of your proof of purchase to the address beneath. Any items returned without valid proof of purchase cannot be considered for warranty repair and may be deamed chargeable. We do also offer a drop-off service. However, we are unable to provide a while-you-wait assessment and ask that you provide us with at least 1-2 days to diagnose any issues and make affective repairs.
- What does Spektrum™ warranty cover? (As per Spektrum RC)
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the "Product") will be free from defects in materials and workmanship for a period of 1 year from the date of purchase.
- What does Spektrum™ warranty not cover? (As per Spektrum RC)
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized service center, (v) Product not purchased from an authorized Horizon dealer, or (vi) Product not compliant with applicable technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASERS INTENDED USE.
PLEASE NOTE: We do not currently have any form of access to requests submitted to Horizon Hobby's RMA service, so please ensure your fault is fully explained within your covering note.
Non-Warranty Repairs and Returns
If you have a Spektrum™ transmitter that has a non-warranty fault. Such as, you've damaged a switch, antenna or maybe even a stick assembly. Al's Hobbies can assist you with these repairs at a reasonable rate. Our standard hourly labor charge for non-warranty repairs is £7.50 per 15-mins* alongside £9.00 postage return for transmitter, lower volume items will be assessed on a case-by-case basis. Currently we have facilities to repair most transmitters within the Spektrum™ range, however as some parts have become discontinued for DSM/DSM2 transmitters, these may not always be economically repairable - we advise that you call us before returning any such items. We do offer a drop off service however we are unable to provide a while-you-wait assessment and ask that you provide us with atleast 1-2 days to diagnose any isues and make affective repairs.
*Al's Hobbies withhold the right to alter the chargeable hourly rate stated at any time without prior notice.
Transmitter Health Check+
A Spektrum™ transmitter health check is now available for a fee of £30.00 including return postage. To submit your Spektrum™ transmitter for an Al's Hobbies health check service, please send the item in to us with a covering note detailing that you wish to receive a 'transmitter health check', return address and contact details along with a valid copy of your proof of purchase to the address beneath. We will perform the health check and contact you for payment on completion.
Please send any items for service to the address beneath including a detailed covering note, return address and contact details.